Refund policy

Return & Refund Policy

Last Updated: May 2026

Thank you for shopping at TopHatCaps.store. We are committed to providing quality hats, caps, and related accessories along with excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be unused and in its original condition.
  • Be returned with original packaging, tags, and accessories (if applicable).
  • Not show signs of misuse, damage, or excessive wear.

Free Returns

TopHatCaps.store offers free returns worldwide for eligible items returned within the applicable return period.

Refund Eligibility

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method used for the purchase.

Refund Processing Time

Refunds are typically processed within 5–10 business days after the returned item has been received and approved. Processing times may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work promptly to resolve the issue through a replacement or refund.

Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards
  • Final sale or clearance items (if marked accordingly)
  • Personalized or customized products
  • Items returned outside the return window

Exchanges

If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

Return Procedure

To initiate a return, please contact:

TopHatCaps.store
Email: support@tophatcaps.store
Phone: (866) 541-3969

Please include your order number and reason for return.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

TopHatCaps.store
203-12130 80 Ave Surrey BC V3W 0V2
Canada
Email: support@tophatcaps.store
Phone: (866) 541-3969